Privacy Policy

Removal Company Harow Privacy Policy

This Privacy Policy explains how Removal Company Harow collects, uses, stores, and protects personal data relating to our customers. It applies to all Removal Company Harow customers within our service area, including individuals and business customers who contact us, request a quote, or use our removal and related services.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. This Privacy Policy describes your rights and how you can exercise them.

Scope and Data Controller

This Privacy Policy applies to all personal data processed by Removal Company Harow about customers and prospective customers in our service area. This includes data collected through our website, by telephone, in writing, and during the provision of our removal services.

Removal Company Harow is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing complies with data protection laws.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy. The types of data we may collect include:

Identification and contact details, such as your full name, postal address, service address, billing address, and general location within our service area.

Contact information, such as your preferred contact method and any other contact details that you choose to provide to us so that we can respond to your enquiries and manage your bookings.

Service and booking information, such as details of your move, inventory or item lists, collection and delivery addresses, access information for properties, dates and times of services, and any specific instructions you provide.

Payment and billing information, such as billing address and payment-related information we need to process payments or issue invoices. We do not store full payment card details if payments are processed via secure third-party payment providers.

Communication records, such as your enquiries, emails, written correspondence, and any notes we make in connection with your booking or our services.

Website and technical information, such as basic technical data generated when you browse our website, including standard log data. This may include date and time of access, pages visited, and general technical information about your device and browser.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection laws. Depending on the specific activity, we rely on one or more of the following lawful bases:

Contractual necessity. We process personal data to enter into and perform our contract with you, including to provide quotations, accept bookings, schedule and carry out removals, and manage payments and invoices.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, handling customer queries, and protecting our business from fraud or misuse.

Legal obligation. We process personal data where it is necessary to comply with legal or regulatory obligations, including tax, accounting, and record-keeping requirements, and to respond to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent to process your personal data, for example for certain types of optional marketing communications where required by law. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations for removal and related services and to respond to your enquiries.

To manage bookings, plan routes, arrange collection and delivery, and carry out our removal services safely and efficiently.

To issue invoices, process payments through secure payment providers, and manage any refunds or billing queries.

To communicate with you about your booking, any changes to our services, and important service-related information.

To maintain our business records, including accounting and tax records, and to comply with legal and regulatory obligations.

To manage customer relationships, including handling feedback, complaints, and disputes.

To maintain and improve the security, performance, and usability of our website and internal systems.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

Examples of such processors include providers of secure payment processing services, cloud storage and hosting providers, IT support and system maintenance providers, and professional advisers such as accountants or auditors who assist us in meeting our legal and regulatory obligations.

We may also share your personal data with third parties acting as independent data controllers where this is necessary for legal reasons, such as public authorities, law enforcement or regulators, or where required to exercise or defend legal claims.

We do not sell your personal data to third parties. We do not transfer your personal data outside the United Kingdom or European Economic Area unless appropriate safeguards are in place in accordance with data protection laws.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to comply with our legal and regulatory obligations.

In general, we keep customer and booking records for a period necessary to fulfil our contractual obligations and to satisfy tax, accounting, and record-keeping requirements. After the relevant retention period has expired, we will either delete your personal data securely or anonymise it so that it can no longer be linked to you.

Where we rely on your consent for processing and you withdraw that consent, we will stop the relevant processing. We may retain minimal information about your consent and its withdrawal for our records and to ensure we respect your preferences in the future.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and service providers who need access for legitimate business purposes and who are subject to confidentiality obligations.

While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect any information you send to us and to ensure that any devices you use to communicate with us are adequately protected.

Your Data Protection Rights

Under data protection laws, you have various rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always respond to your requests in accordance with applicable laws.

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to object. You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain direct marketing activities. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in how we communicate our privacy practices. Any updates will be made available through our usual customer communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data and your rights.